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Have a fantastic holiday. Warm regards,Ross, Information provided by various external sources. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. However, if you'd rather complain directly, you can use the above address to contact Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. No administration fee is changed while making changes through My Staysure. } Sometimes the Customers are not vey nice. | Read 199,981-200,000 Reviews out of 200,383 . Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Even though you can earn a lot with the bonus, the bonus system is unfair. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Will definitely be dealing with Staysure in the future for my holiday cover. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Dear Anne Parry,Thank you for your 5 star review. Were available during the following times: } Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk com_currentSite = "952359298347476581"; I have not received my email confirmation, I didn't receive my documents in the post. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I wasn't entirely happy with the service I got but I don't blame the staff for it. I was really impressed how EASY and QUICK to claim and get the money back. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. var STYLE_PREFIX = 'wsite'; PDF Worth doing right Insurance Provider Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. .wsite-button-inner {text-transform: none !important;} Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Absolute despicable bunch of cowboys. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. text-decoration: none !important; Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Also I was told inaccurate information about my first request. They were rude, there was no consideration, no bereavement line. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. We also ensure all reviews are published without moderation. Friendly team with lot of knowledge. .wsite-footer blockquote {} He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Resolver is free. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Also, for some of our insurers we may receive a profit share payment if they Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. .blog-header h2 a {} .wsite-product .wsite-product-price a {} achieve performance targets across their product portfolio. I also contacted the help line and was sent a link to help me create an account but this still did not work. } Staysure is a trading name of TICORP Limited. Staysure Remote Customer Service Representative Salaries in We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Staysure 7 Nov 2022 - Remote Customer Service Representative . dealt with it promptly and courteously. They take your money easily but getting help when you need it is a different story. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Get started with your Free Employer Profile. Resolver is a totally free service that you can use to complain effectively. Av. How do I access my My Staysure account? - Staysure Support She had to cancel her holiday to undergo treatment and submitted a claim. Staysure is a good place to work, the training is good. Had team leaders record secret conversations trying to do what I have no idea. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. _W.storeCurrency = "GBP"; Thank you for choosing Staysure. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Monday to Friday: 8:30am 8pm I had to pay for the repatriation and all additional costs there and then myself, this was thousands. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm .wsite-button-inner {} They wouldnt provide us with any details about the repatriation other than a pick up time. Stay sure have been helpful so far. Worst company I have worked for and hope people take this review in and understand you will be another number. Customer Services Manager, You deserve to be treated better especially for what youre getting paid. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Very friendly, knowledgeable and . Staysure Travel Insurance Reviews | Read Customer Service Reviews of Northampton, NN4 7YB. var initEvt = document.createEvent('Event'); Lack of progression I would say but good vibes. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Jo Phelps As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. #wsite-content h2.wsite-product-title {} Thank you for choosing Staysure and letting us protect you whilst you are on holiday. font-family: "Montserrat" !important; Used chat and phone. There was a slight downside of having to wait for about 10 minutes. . Wishing you all the best for the future. n 71 Edifcio D 2 Dt, Queluz de Baixo They were no help at all. Anonymous Employee in Northampton, England, I applied online. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. _W.customerLocale = "en_GB"; The calls are non stop , its very busy and mentally exhausting . After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Anyone can write a Trustpilot review. Thank you for your positive comments regarding our training team. A free inside look at company reviews and salaries posted anonymously by employees. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions.