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Press and hold the power button on the Hue sync box. Theres another problem that has to do with how you set up your Hue Sync Box. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Is Philips Hue Z-Wave or Zigbee? Refunds. No response from them. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Aug 21, 2020 5:09 PM in response to i_rina. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Aug 25, 2020 7:50 PM in response to jdo_apple. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. This website uses the TMDb API but is not endorsed or certified by TMDb. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. There you have it! Both of these issues can be fixed with these quick tips and tricks. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? A: Answer. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. There are applications that claim to work on Smart TV's with this box however they do not work . Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Luckily, there's an easy way to fix this. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. I am loving mine with the gradient strip as well. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. However for some users, they dont understand the charm in a practical moving watching experience. What if rolling back the upgrade doesnt do the trick? Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. The fix for this one is surprisingly easy. Your Hue lights can now sync to those while the signal is passed through to your TV. When lots of users have various problems, they dont know how to solve even if they do the various test. AVForums.com is owned and operated by M2N Limited, My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Who knows? I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Apple disclaims any and all liability for the acts, So you should consider a couple of things like your WiFi connection. You can install this app on your device. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Philips Hue Verified account @tweethue. PLease see my previous comment for more details. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 I will tell you some methods to fix it. 7. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi JavaScript is disabled. Uninstall both Hue and Hue Sync app and reinstalled them. Why Your Hue Sync Has Connection Errors (& How To Resolve) POWER ON AUTOMATICALLY. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Mine was turning off using HDMI out 2 on my Denon. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. This is a very troublesome problem. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. There seems to be an issue of integration with apple TV or a problem on device. So it's the sync box that's got the problem, not the wifi. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. 5. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. All this fix does is force the Philips Hue app to repopulate its own data files. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Hello just here to say you are my favorite person as this has fixed my issue too!! James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Delete this folder. If you have used theHue Sync App, you may have some common issues with it. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Is there a way to force the Apple TV 4K to send Dolby Vision? This is a pretty glaring problem. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). omissions and conduct of any third parties in connection with or related to your use of the site. Website copyrighted Smart Home Winner 2021-2023. For example, HDMI 1 could be the name of your gaming console. On a Mac, the data folder is called the cache.. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Troubleshooting Ecobee Server Communication Issues. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Even video games they feel like theyd be too distracting. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Why cant we view Dolby Vision content when using the Denon receiver? User profile for user: To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Youve probably already guessed the solution here. Click on the search icon on your taskbar and search for %appdata%. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. any proposed solutions on the community forums. I dont have either of those options visible in my Apple TV settings when Im told that I should. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Im Tristan Perry, the guy behind Smart Home Point. However, the Hue Sync Box really needs that reliable connection. It really adds to the experience and may reduce your eye fatigue. This site contains user submitted content, comments and opinions and is for informational purposes The cable box should run thru the receiver. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. How to set up Philips Hue Play HDMI Sync Box - YouTube Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. However, how to do if the method doesnt work? The lights will only work when the content is 4k HD or HDR. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. So almost every software or App will release patches for the upgrading. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Save my name, email, and website in this browser for the next time I comment. At this point, we would recommend you to Contact Apple Support. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Apps are complicated pieces of software. To solve the problem, consider removing and reinstalling the same version again. Mine especially has issues with Dolby Vision. What is different about the Apple product that it doesnt work? However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Losing Signal While Using Secondary HDMI Ports. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Thanks! Apple may provide or recommend responses as a possible solution based on the information The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. I just couldn't get a decent effect with the light bars. Click the Library shortcut that appears. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. On your PC, search for %appdata% in the taskbar. Your email address will not be published. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. I have also gone through some research and come to some conclusions. Lets hop in! UPDATE: I was able to fix this issue thanks to @tweethue! Once those devices are good to go, youll need the Hue app. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). I think almost everyone will like to watch movies, listen to music and play games. Enter the password for your Wi-Fi network when prompted. Good question. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. If possible, we would also recommend updating the Philips Hue TV sync box. For some problems, it is difficult for you to find solutions online. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. These are relatively new Hue products and still have to go through their growing pains. These are devices that boost the range and performance of your Wi-Fi router. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. However, it just supports 60Hz inputs currently. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The Sync Box supports HDMI. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. All Rights Reserved. Listen for two "power-up" tones a couple of seconds apart. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. only. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. But you can rollback the version if you dont want to wait. You also can keep the old installer files like Hue Sync Apps on your computer. Looks so much better and tidier. For the connection issues, there will be many solutions, one method works for you but may not work for others. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Aug 22, 2020 6:17 AM in response to ShYnNoK. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Philips Hue Sync is a newer product from Philips Hue. Philips Hue's new TV gadget matches colored lights to whatever you . Create an account to follow your favorite communities and start taking part in conversations. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Really, I'm the first to have these issues? And the Hue Sync App allows your PC/Mac to control and sync your hue product. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. I've contacted Philips Hue Support but they don't know what they are doing. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Ive fixed it. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Aug 20, 2020 9:53 PM in response to i_rina. Enter the password for your Wi-Fi network when prompted. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . The Philips Hue . I have no problems with any other device . Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Save my name, email, and website in this browser for the next time I comment. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. I was going to send mine back as I couldn't get it working properly all the time. 2- Connecting directly to TV without using Hue Sync Box. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Ie. Open the Hue Sync mobile app. I found that many users have connection issues with their Hue Bridge. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. I cant think of any big issues. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Some users reported that the app would lose connectivity as often as once every hour. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Philips Hue Play HDMI Sync Box Black 555227 - Best Buy *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. 1 Home Entertainment Tech Resource. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? 8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your Seems like after the last box update nothing is working it's been a while now. Can It Support Both?! Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Hue Play HDMI Sync box | Page 22 | AVForums If you are unsure about installation, refer to the manual that came with your Hue sync box. 4. What is the problem? But whats causing the connection issue you may encounter. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). You also can turn off the 5ghz network to see if it works. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Can It Support Both?! An example of data being processed may be a unique identifier stored in a cookie. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. And the Hue Sync Box connects to your router (via Wi-Fi). International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Go hands-free with voice Hue Play HDMI Sync box | Page 14 | AVForums Great article. Here I will give some suggestions if you will have some glitches. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Please note that all comments go into a moderation queue (to prevent blog spam).