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On the day of departure, you will usually be requested to vacate your room by 10.00am and most hotels will look after your luggage and provide a day room if your flight is not until the evening. Should it be necessary for us to amend or cancel an accommodation only booking we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you have purchased independently of Citalia. Where could you be heading to in the next few weeks? The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Please note many galleries and state museums are closed on Mondays. Please try your search again. This can apply in towns and cities and it is particularly common in Venice where transfers (if booked as an optional extra) are by water taxi boat and access to landing stages can be dependant on the tide. You will be liable for any additional costs incurred. Italys islands are also well worth visiting. Our ATOL number is 0285 and our ABTA number is V4068. Registered in England and Wales. Your actual check-in time can be selected 3 months before you sail. We have no control over such works arising from a resort's growth in popularity and we are unable to anticipate the speed or the extent to which such development may occur. Some hotels offer wine, sparkling wine, fruit or flowers, room upgrades or other gifts and these must be claimed in resort as we cannot refund against non provision of these offers. Please also refer to the CitaliaPrivacy Policy. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Manage your flight - Volaris Where could you be heading to in the next few weeks? Please see Citalia Terms and Conditions for the supply of third party Product and Services. Italy is an incredibly diverse country, with historical cities, picturesque lakes, stunning coastline and rolling countryside. How are the flight sectors summarised in Manage Booking? Take a look at our latest offers and start saving on your next luxury holiday today. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. Payment details in respect of your holiday booking are updated every 24 hours, and may not be shown on pay your balance online until after this time. Six-character booking reference. Take a look at our latest offers and start saving on your next luxury holiday today. Where could you be heading to in the next few weeks? SQ Booking Reference SQ E-ticket number. There may, however, be exceptions and we will confirm tickets as soon as possible. We've been helping our customers to discover the very best of Italy for 90 years, Download the Travelopia Modern Slavery Statement as a PDF. Written authorisation from the other parent may be required if a child is travelling with one parent only. Log in Not an Executive Club member? The tradition, culture and remarkable spirit of Florence oozes from this truly authentic Italian hotel, which is built around a Byzantine round tower. Due to airline policy most flights will be non-smoking and some may not serve alcohol. Start earning points with the Volare program. Some hotels offer reductions for children aged 16 and under (on date of return), and these will be reflected in your holiday price. In the unlikely event, however, that your preferred class of travel is not available when the reservation system opens up you will be entitled to the options specified in the paragraph If We Change or Cancel Your Holiday. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Surcharges as mentioned in the Core Terms and Conditions "Prices", Accommodation for guests not named on your invoice, All items of personal expenditure and all items not specifically indicated as being included. For further information, visit the ABTA website at https://www.abta.com. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Find out more about Toscana Resort Castelfalfi, Tuscany Booking Terms & Conditions | From Citalia This romantic break takes you to some of the most enchanting locations in north eastern Italy. Online check-in is not always available and is dependent on the type of flight booked and the operational requirements of the airline concerned. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. hotels in or close to town centres, or near to main roads or railways lines). Pools in city hotels are usually smaller than those at beach hotels making diving more hazardous. We cannot accept any loss arising out of a) missed connections; or b) cancellation or change of flights unless they are part of the package booked by us. You can also find more information about the validity period, how to change or refund them and more information on the types of seats reserved for specific categories Subscribe now. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. On-line check-in is not always available and is dependant on the type of flight booked and meals may not automatically be included. Linen: Excepting beach/poolside towels, is provided. No food or baggage allowance is provided for children under two years old. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. The Civil Aviation Authority allows passengers travelling on British registered airlines with a child aged between 6 months and 2 years to either carry the infant on their lap, for our normal charge or pay for a seat (prices on application) and bring their own infant car seat. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. But ATOL protection does not apply to all holiday and travel services listed on this website. Single rooms: Despite the supplement payable for single accommodation, it should be noted that the size, standard and location of such rooms are sometimes inferior to those of other types of rooms, and may not have all the amenities we have described as being available in a twin room. Offers valid on 2023 travel dates. The discount excludes flights, taxes transfers, fuel surcharges, opera and event tickets, credit card charges, administration fees, some excursions and any other accommodation on the booking (unless this shows its own discount). But ATOL protection does not apply to all holiday and travel services listed on this website. 01293 - Calls are charged at your provider's local or national rate. Theyre followed by Tuscany and Umbria, where vineyard-striped countryside and hilltop towns are the order of the day. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Charges are payable locally for any additional facilities including sunbeds. Enjoy dramatic Italian coastlines and picture-perfect towns sooner than you think. If you choose not to change hotels during such delays, we will be unable to consider a refund of additional costs you incur. Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. Forms are also available to download from the Department of Healths website:www.dh.gov.uk/travellers. How do I view, change or cancel a reservation - Accor Step back in time and enjoy spectacular scenery on board a luxurious train. Company Number: 446617. Registered in England and Wales. Well help you navigate the top sights and attractions of this wonderful island. Citalia has partnered with Avis; providers of premium car rental for over 70 years, to provide you with first rate service when hiring a car. If tickets are booked on a clients behalf, an administration charge will apply and in some instances a pre booking fee is levied by the theatre. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. All supplements unless otherwise stated are expressed in 's and are per person per night. These are often close or next to emergency exit doors, behind a bulkhead or behind a dividing wall. Where could you be heading to in the next few weeks? Any amount that exceeds the credit is payable locally. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Please check with the airline if in doubt. You may incur a fee to cancel or change your flight, subject to the conditions of your ticket. At some hotels, where an la carte menu is also available, guests who have paid for half / full board may have the opportunity to dine la carte receiving a credit for the half board meal. The basic price of your holiday, when sharing, is determined by the actual dates of your stay, your choice of travel eg air/rail and your accommodation. Need Help? We will discuss the details and any options available to you at that time, but cannot offer compensation if changes are made due to third parties. Children under 16 years who were included on an adults passport may not travel unless accompanied by that adult. The advice can change so check regularly for updates. An Accommodation only booking fee will apply. If a car in the group you require is not available, the car rental company reserves the right to supply a higher group vehicle at no extra charge. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. Offers valid on 2023 travel dates. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you book through a travel agent, they can check the reservations system or website for any changes in conditions. Unlimited mileage Collision Damage Waiver Airport Tax City Surcharges Theft protection (not waiver, see below) Local taxes and VAT (at 21%) Vehicle License Fee, Deposit (you will be required to leave an imprint of a credit card on pick-up, please note that the person in whose name the vehicle is booked must be the person whose credit card is used) Garaging, parking, petrol and traffic fines Baby/child seat One-way fees Additional Insurances and Waivers Special equipment Supplement for drivers aged 25 years and under (payable locally) Personal Accident Insurance Additional driver charge. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Drivers must be minimum age of 25 years and have held a licence for at least two years. View or make changes to your flight, pick your seat or book extra baggage. They will not be private transfers unless it is stated on your invoice. Find a train booking; Change or cancel a rail booking; Seat Reservation If you are a UK resident you are entitled to free, or reduced cost, state provided healthcare when visiting Italy. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Therefore, children and non-swimmers must always be supervised by an adult and no one should swim shortly after taking food or drink. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. Don't have your booking reference number? Step back in time and enjoy spectacular scenery on board a luxurious train. Manage my booking FAQs Specify dietary requirements and request meals Enter or edit your contact details Provide passport information Add Frequent Flyer information Add On Business information Check in online 24 hours in advance Request and reserve seats in advance Check and purchase extra baggage allowances Please note that in peak season you may be asked to share a table and to select your choice of evening meal at breakfast. 01293 - Calls are charged at your provider's local or national rate. But ATOL protection does not apply to all holiday and travel services listed on this website. Children under two years old on the date of return travel, pay from 30 provided that no aircraft, rail seat or sleeper is occupied. Deposits are returned on departure subject to deductions for any damages incurred. Kitchen facilities: Where provided, these will normally consist of a minimum of 2 gas rings or electric hotplates, a refrigerator, cooking utensils, crockery and cutlery. manage-my-booking - Ryanair Great Quality Car Hire from only 30* per day. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. It is not normal practice in Italy to have tea and coffee making facilities in the room. Holidays in the Italian lakes take you to a region of elegant charm and natural beauty, where historic lakeside villages lie below epic mountain scenery. We've been helping our customers to discover the very best of Italy for 90 years. Where could you be heading to in the next few weeks? Follow us on Facebook also to keep up to date with everything that is new in the world of Citalia search Travelopia for Agents The accepted practise for most hotels is that check-in is not normally before 3.00pm. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. Flight Tickets | Holiday Tickets and Documentation at Citalia But ATOL protection does not apply to all holiday and travel services listed on this website. 01293 - Calls are charged at your provider's local or national rate. Eight day tour with an insight into one of Italys most stunning regions. ECD may be required by us or the airline. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. A number of items are prohibited in hold luggage, such as explosives and flammable products, so you must not travel with these products. No payments whatsoever shall be made in this respect as our contract with you is solely for the provision of accommodation only. Compensation is not payable for such changes. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. Your Reservations | Booking.com for Partners Your Reservations Learn how to access and manage property reservations on the Booking.com extranet or Pulse app to handle changes, cancellations, overbookings, and no-shows. Please note that these supplements only apply to facilities booked and confirmed in the UK. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. For further information, visit the ABTA website at https://www.abta.com. Any unauthorised guests will be charged locally. Our offers include room upgrades and board upgrades. Booking Error | Citalia Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. With stunning panoramic views across the gulf of Naples to Mount Vesuvius, the Grand Hotel President offers some of the best views in Sorrento in a peaceful setting. Passports and visa requirements may change so you should check the up-to-date position in good time for departure and ensure you allow enough time to obtain a visa if required. Most hotels do not provide towels for use on the beach or at the pool. Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. However, on occasion the pre-bookable price may be slightly higher than that paid locally overseas due to exchange rate fluctuations and in order for us to secure places on some of the more popular trips. If you have any special requests for a facility not advertised by us and for which there is no supplementary charge, for example double bed, adjoining rooms, special diets, etc., we will convey your request to the hotel or purveyor of services concerned, but only those special requests confirmed in writing by Citalia or its agents can be guaranteed. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Search flights Book a . For further information, visit the ABTA website at https://www.abta.com. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. View Your Booking. We reserve the right to make changes after publication of information. Sometimes a hotel may change its meal system from waiter service to buffet service, or back again or the number and type of restaurants may change. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. The Neapolitan Riviera is Italy's most spectacular stretch of coastline and an idyllic holiday spot that has remained popular over many centuries. Useful information can be found at. To see the list of items and some useful information about hold luggage and hand luggage prohibited items, go towww.direct.gov.ukor contact your airline. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Well help you navigate the top sights and attractions of this wonderful island. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. Smoking is only permitted in private homes, hotel rooms (at hotels discretion), in the open air or designated specially adapted rooms (which are few). Company Number: 446617. We know that each of our clients has different requirements of their holiday, so we offer a fully flexible approach to building and pricing each holiday, using separate components of accommodation, flights, transfers and optional extras (such as excursions). Booking reference number *. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Please see ourTravel with Confidence page for full details. For online and telephone bookings, once your booking is confirmed by us, you will receive your confirmation invoice via email within 5 working days. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. If you miss your outbound flight please notify your airline as soon as possible in order that your homeward flight is not affected. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Make the most of your trip abroad, get proper insurance and check out the Foreign, Commonwealth & DevelopmentOffice website atwww.gov.uk/fcdoto find out in a flash how best to avoid trouble. If you are requested to return home early or move hotels for your safety, or whilst your inbound / onward flight is rescheduled, we will not pay compensation for downgrades or facility changes and cannot refund unused components. Combine the city of Bologna with the beautiful Tuscan countryside in one trip. If my booking contains flights which are not provided by Cathay Pacific, can I still access Manage Booking? Toscana Resort Castelfalfi is a five-star resort located in a idyllic setting in the heart of the Tuscan countryside, offering great facilities and attentive service. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Offer is subject to change and can be withdrawn at any time. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Take a look at our latest offers and start saving on your next luxury holiday today. Sicily offers a real mix of culture, history and scenery, making it a top spot for a self-drive holiday, while Sardinia is famous for its white-sand beaches and family-friendly resorts. Please see ourTravel with Confidence page for full details. Booking Error | Citalia 01293 765055 Call us from 9am - 5.30pm Destinations Holiday Types Deals Inspire Me About Us Travel with Confidence Apologies, something has gone wrong Home Search error A problem has occurred whilst trying to put together your holiday. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. At the time of going to press there were no particular health requirements for British Citizens going to Italy. Travel further south and youll hit Rome, a city filled with ancient sites and grand monuments, followed by Campania, a region thats home to vibrant Naples, peaceful Cilento, and the spectacular Amalfi Coast, not to mention the lovely seaside town of Sorrento. Just a few things to bear in mind before you book an emergency exit row seat: - physical or mental impairment or disability. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. If you have any general trade support queries please e-mail tradesupport@travelopia.com and we will get back to you as quickly as possible. Citalia cannot accept any liability should the airline subsequently refuse the use of a car seat. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Please ask for details at the time of booking. Log in with your email and proceed to "My Bookings". Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Citalia can only accept responsibility for matters directly linked to the contract between us. You will require a credit card to check-in and a deposit may be taken from the card for the duration of your stay. Read Customer Service Reviews of www.citalia.com - Trustpilot If we learn of specific developments at or close to your accommodation, which are likely to significantly affect the enjoyment of your holiday, then we will do our best to contact you before departure. The use of safety deposit facilities at hotels is essential as this will allow you to carry only the minimum necessary jewellery, cash and other valuables.